1. Tell us what you need protected.
Start with the sign-up form or call us at 888-727-5890. We need your business domain, approximate protected mailbox count and enough information to identify the destination mail system.
2. Route inbound mail through SpamGoblin.
We provide the information needed to update your domain’s Mail Exchanger (MX) records so inbound email reaches SpamGoblin first. If DNS and MX records are not your favorite hobby, a Goblin can help.
3. SpamGoblin evaluates each incoming message.
Messages are checked using multiple filtering signals rather than one all-or-nothing test. Those signals can include sender reputation, message structure, DNS checks, spam intelligence, attachment type and other indicators associated with spam, phishing and malicious email.
4. Risky mail is blocked. Clean mail moves on.
Messages that pass filtering are delivered to your existing mail server or hosted email environment. Messages that fail policy or security checks can be rejected or blocked before they reach the user’s inbox.
5. Attachments receive additional scrutiny.
Potentially dangerous or restricted attachment types can be identified, and compressed content can be inspected when the system is able to process it. This adds another layer between malicious content and the endpoint.
6. If your mail server is unavailable, SpamGoblin keeps trying.
Temporary destination outages do not have to become lost mail. SpamGoblin can queue inbound messages and retry delivery while the destination server is unavailable.
What does the “human element” mean?
It does not mean people manually read every customer email as part of routine delivery. Normal message processing is automated. Human expertise is used to improve filtering rules, investigate emerging spam campaigns, tune protection and help customers troubleshoot unusual delivery problems.